You think we’d get tired speaking about the customer experience, but nope; we have more in store for you in this episode. If you’re a nimble, independent business, you might really like what John Gregory Olson and I talk about on today’s show.
It’s all about Espresso (not the kind you drink!), bookstores, disruption, and the customer experience.
So many industries have been disrupted, and the businesses that are more quick to adapt are the ones fueling thriving businesses and better customer experiences.
Today, we speak about the cool stuff the Shakespeare & Co. bookstore is doing with the Espresso Book Machine, the coffee shop and the customer benefit. Both John and I were too jazzed to discuss this because we thought having an on-demand printer that spits out books in five minutes is one of the coolest things a bookstore can offer. And, that means the inventory is lower and the piles and piles of books are not jamming up the narrow aisles of the retail space.
So, how do you greet your customer after disruption? Are you building new tech opportunities like 3-D printing or an Espresso Book Machine for those who want to self-publish on demand? Are you offering coffee and tea for the browsers and those who wish to relax a bit longer?
Ultimately, when you’re nimble, you can find the best ways to keep loyal customers longer. Anymore, people are pressed for time; however, just because we have a mobile phone to distract us doesn’t mean we don’t want to still thumb through a good book.
Show notes and resources
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